Can BH sponsor me, my team, or my event?

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of BH South Africa with class and dignity.

BH Bikes South Africa is located at:

BH South Africa

242 Main Road

Diep River

Cape Town

7800

E: sales@bhsouthafrica.co.za

T: 021 715 7182

BIKE REGISTRATION

What is your warranty policy? BH will register your new bicycle warranty once your purchase has been completed. Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

PRODUCT INFORMATION

I’m looking for a product that’s not online. What do I do?

BH Bikes produces many parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not always available for purchase and we might need to order it through BH Bikes in Spain. It is best to contact BH South Africa so that we are able to check and see what is available first.

TERMS & CONDITIONS

Thank you for shopping with us! We really appreciate your business and your interest in our products. We want to make sure you have a good experience purchasing from our online store.

As with any shopping experience, there are certain terms and conditions that apply. By placing an order and purchasing product from our website, you agree to the terms below along with other terms on our website, such as return and warranty policies, our privacy policy, and terms of use. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.

Acceptance of These Terms. You (“Customer”) may place orders for Products with BH South Africa (“BH,” “we,” “our”) via  our websites  www.bhsouthafrica.co.za or in certain circumstances, over the phone. “Product(s)” collectively means any and all items being sold by BH to you in South Africa. By placing an order, you consent to these Terms and Conditions of Sale (“Terms”) and acknowledge that we will furnish the Products subject to these Terms. Unless expressly agreed to or set forth in writing by BH, any term or condition in any order or other form or correspondence that is in any way inconsistent with these Terms shall be inapplicable and of no force and effect whatsoever.

Orders. All orders are subject to BH’s acceptance. This means BH may for any or no reason refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell. We are simply confirming we received your order. If we cancel an order after you have already been charged, BH will refund you the charged amount.

Product Offering. All Product descriptions on our websites are subject to change at any time without notice, at our sole discretion. We reserve the right to change or discontinue a Product at any time. We have made every effort to display the colours and images of the Products as accurately as possible. We cannot guarantee that your device’s display of any colour will be accurate and a true reflection of the physical item upon receipt.

Price. All prices on our websites are subject to change and exclude applicable tax and shipping. We reserve the right to change pricing at any time or correct pricing errors that may inadvertently occur. All prices are listed in South African Rand’s.

Special Offers. From time to time, we may be offering special promotions for some or all of our Products, including discounts, limited edition products, or free shipping. These offers may be for a limited time only and BH reserves the right to change or discontinue such offers at any time.

Payment. All orders must be paid in full prior to shipment. We accept most major credit cards issued in South Africa. Other forms of payment and/or financing may be available as described on the product page or during the checkout process. Shipment of any order is subject to verification of payment information and availability of funds. We reserve the right to change available payment and financing options at any time without notice.

Shipping. Available shipping options will be displayed during the checkout process. Any timeframe provided by BH for when the Product(s) may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by many events some of which are beyond our control. BH cannot be held liable for late deliveries.

All risk of loss or damage to the Products shall pass to you, or a person designated by you, upon taking physical possession of the Product(s). Title in the Product(s) shall pass to you when the Product(s) are picked up at BH by the designated shipping carrier. If items are lost or damaged in transit, please contact our Customer Service Department.

Returns. Except as otherwise stated by BH in writing, you may not cancel an accepted order without our prior written consent, which we may withhold in our discretion. For more information on returns, please refer to our returns pages linked at the bottom on our websites or to the packaging slip provided with the Product(s).

Warranty. For more information regarding our warranty policy, please refer to the email you will be sent with your warranty information on your new BH Bikes.

Not for Resale. Products sold on our websites are for end-user customers only and not for resale. We reserve the right to refuse or cancel any order if we suspect you are purchasing Products for resale.

Further, it is agreed that the language in these Terms shall be interpreted as to its fair meaning and not strictly for or against any party.

Indemnification. To the fullest extent permitted by applicable law, you agree to indemnify and hold BH South Africa harmless from and against any and all claims, costs, proceedings, demands, losses, defence costs (including, without limitation, reasonable attorney’s fees and costs) of any kind or nature arising from the breach of the Terms by you or anyone using your account

 

PRIVACY POLICY

BH South Africa (hereinafter referred to as “BH”, “we”, “us” or ”our”) is committed to ensuring the protection of the privacy of all visitors (“Visitors”) to our website at www.bhsouthafrica.co.za, as well as all persons (“Customers”) who have registered for an account with us (“Account”) to place an order through our online shop.

This privacy policy (“this Policy”) describes the ways in which we collect, store, use and protect your personal information. Throughout this Policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

The following sections provide the specifics of this Policy. You need to read and accept all the provisions in this Policy in order to use the website and/or our services. By accepting this Policy, you are deemed to have read and agreed with all the provisions thereof. If you do not agree with anything in this Policy, then you may not use the website and any of the services available therefrom.

While we do keep information about you on our system (such as your name, phone number, address, and email address), we will never disclose this information to third parties unless we are either compelled to by law, or required to in order to complete business transactions that you have initiated. For example, if we are purchasing an item from our online store, the information that you submitted will be shared should we have to activate your warranty or if we have to pass on your details to a delivery company in order to deliver the item that you ordered.

From time to time, BH may contact you regarding promotions and new product releases. You can opt out of receiving such communications.

DATA COLLECTION

Group “Access log information”

We collect the following information:

Click-stream data

• HTTP protocol elements

his data will be used for the following purposes:

• Completion and support of the current activity.
• Web site and system administration.
• Research and development.
• This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected: Our Web server collects access logs containing this information.

Group “Cookies”

We collect the following information:

HTTP cookies

This data will be used for the following purposes:

Research and development.

• One-time tailoring.
• This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected: Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you. We also use cookies to allow our server to maintain information about the contents of your shopping cart.

Group “Transaction info (required)”

We collect the following information:

Physical contact information

• Online contact information
• Demographic data
• Purchase information

This data will be used for the following purposes:

Completion and support of the current activity.

• Research and development.
• One-time tailoring.

This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:

Delivery services.

The following explanation is provided for why this data is collected: Information we collect in order to process your purchase.

Group “Transaction info (optional)”

At the user’s option, we will collect the following data:

Physical contact information

• Online contact information
• Demographic data
• Purchase information

This data will be used for the following purposes:

Contacting visitors for marketing of services or products. The user is allowed to opt-out of this usage.

• Telemarketing. The user is allowed to opt-out of this usage.

This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:

Delivery services.

The following explanation is provided for why this data is collected: Information we collect in order to process your purchase.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.